Privacy Policy

Who we are

SecureBridge Solutions Ltd is a UK social enterprise providing IT support, cybersecurity services and digital safety training to charities, NGOs and SMEs. Our registered office is in the United Kingdom. We can be contacted at info@securebridgesolutions.com.

We are the data controller for the personal information we collect through this website and in connection with our services.

What information we collect

We collect personal information only when you choose to provide it. This includes:

• Name, organisation name and job title when you submit an enquiry or book a health check
• Email address and telephone number for responding to your enquiry
• Details of your IT environment or security concerns that you share with us voluntarily
• Technical data such as IP address, browser type and pages visited, collected automatically via server logs

We do not collect sensitive personal data such as health information, financial account numbers or government identifiers through this website.

How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange your free IT and Cyber Health Check
• Deliver the services you have engaged us to provide
• Send service-related communications where you are an existing client
• Comply with our legal obligations

We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties.

Our legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests for responding to enquiries and improving our services
• Contract performance for delivering services to clients
• Legal obligation where processing is required by law

How we share your information

We share your information only where necessary:

• With FormSubmit, which processes contact form submissions on our behalf
• With professional advisors such as accountants or legal advisors under confidentiality obligations
• Where required by law, regulation or court order

We do not transfer personal data outside the UK without appropriate safeguards in place.

How long we keep your data

We retain enquiry data for up to 24 months. Client data is retained for the duration of the engagement and for up to 6 years afterwards in line with UK statutory requirements. Server log data is retained for up to 90 days.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data where there is no lawful reason for retention
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Data portability where processing is based on consent or contract

To exercise any of these rights, please contact us at info@securebridgesolutions.com. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are not satisfied with how we handle your data.

Security

We take the security of your personal data seriously. Our website uses HTTPS encryption for all communications. Access to stored data is restricted to authorised personnel only. We review our security measures regularly.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: